Terms of Service

1. Agreement with these terms

These Terms of Service ("Terms") govern your use of the NutriLink platform, operated by Raul Murua trading as NutriLink (Australia). By creating an account, accepting an invitation, or continuing to use the app, you agree to these Terms and to our Privacy Policy.

If you use NutriLink on behalf of a clinic or practice, you confirm you are authorised to bind that entity.

2. Accounts and eligibility

Patient access is invitation-only: there is no public sign-up, and an account is created only after a nutritionist (or platform administration) invites your email address. Invitations expire 72 hours after being sent and can be reissued.

You must keep your credentials secure and are responsible for activity under your account. Notify us immediately of unauthorised access. You may set a PIN lock in Settings for additional protection on your device.

3. What NutriLink is — and is not

NutriLink operates solely as a practice-management, communication and administrative software platform connecting health professionals (such as dietitians and nutritionists) with their clients. It provides scheduling, documentation, meal-plan delivery, progress tracking, messaging and payment collection tools.

NutriLink is NOT a medical practice, healthcare provider or clinical entity, and does not provide medical diagnoses, treatment, clinical advice or individualised dietary therapy. It is not a party to the professional relationship between a nutritionist and a patient.

All dietary plans, consultations, nutritional advice, clinical assessments and records provided through NutriLink are delivered exclusively by the respective registered professionals. Professionals remain strictly and independently responsible for their own clinical advice, their compliance with applicable professional standards and registrations (for example with Dietitians Australia), and with Australian healthcare regulations.

The in-app AI support assistant provides product guidance about the app only. It does not give clinical advice, does not access health records, and is not a substitute for professional advice.

4. Nutritionist obligations

Nutritionists using NutriLink must: hold any registration or qualifications required to practise in their jurisdiction; obtain any consent required to deliver services (including telehealth consent where applicable); keep their patient records accurate; and use the platform lawfully and in line with professional codes of conduct.

5. Subscriptions, fees and payments

Nutritionists pay a subscription to use the platform: a fixed monthly base fee plus a per-patient daily fee, charged to the payment method held with Stripe.

New nutritionist accounts include a free trial period (currently 7 days, as displayed at sign-up). If you do not cancel before the trial ends, the first charge is made at the end of the trial.

Suspension requested by a nutritionist takes effect on the Sunday following the request; cancellation takes effect at the end of the current calendar month. No pro-rata refunds are given for partial months after a cancellation takes effect, except where required by law.

Patients pay for sessions directly through Stripe checkout at the time of booking or when a payment request is issued by their nutritionist. Stripe, not NutriLink, stores card details.

6. Appointments, cancellation and rescheduling

Appointments are confirmed only once payment is complete and the nutritionist confirms the session. Either side can propose rescheduling by offering alternative time slots; the other side accepts, declines or counter-proposes. Patients must respect the minimum notice configured by their nutritionist before requesting changes.

A virtual appointment link (for example Google Meet) is generated under the nutritionist’s own connected account, or pasted manually by the nutritionist. NutriLink is not responsible for the availability of third-party video services.

7. Refunds

Session payments are between the patient and their nutritionist; refund decisions (for example a cancelled session or a service issue) rest with the nutritionist and, where needed, the support team. Subscription charges to nutritionists follow clause 5. Nothing in these Terms limits any rights you have under the Australian Consumer Law.

8. Acceptable use

You agree not to: misuse the platform or interfere with its security features; access records that are not yours; upload malicious code; scrape or resell the service; upload unlawful, defamatory or infringing content; or use the AI assistant to seek clinical advice or to attempt to extract other users’ data.

We may suspend or terminate access for serious or repeated breaches, with notice where practicable.

9. Intellectual property

The NutriLink platform, its design and its software are owned by Raul Murua trading as NutriLink. You keep ownership of the content you create (your plans, notes, documents and logs) and grant us the limited licence needed to host, display and back it up so the service works. Your patient data is governed by the Privacy Policy.

10. Availability, changes and third-party services

We aim for a reliable service but do not promise uninterrupted availability. Features may change as the product evolves; material adverse changes to paid features will be communicated in advance. The platform relies on third-party services (hosting, payments, email, video) whose availability is outside our control.

11. Liability

To the maximum extent permitted by applicable law (including the Australian Consumer Law): (a) the platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied; (b) NutriLink is not liable for any direct, indirect, incidental, special, consequential or punitive damages arising from clinical advice given by third-party practitioners, technical interruptions, loss of data, or reliance on information processed via the platform; and (c) our total aggregate liability under or in connection with these Terms, whether in contract, tort (including negligence) or otherwise, is strictly limited to the total fees you paid to NutriLink in the 3 months preceding the event giving rise to the claim.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee under the Australian Consumer Law, or liability that cannot lawfully be excluded.

12. Privacy

Our handling of personal and health information is described in the Privacy Policy, the Cookie Policy and the HIPAA Compliance statement, all published in the Support section and on the public policy pages.

13. Termination

You may stop using NutriLink at any time; nutritionist subscriptions end per clause 5. We may terminate or suspend access for breach of these Terms, for non-payment, or where required by law. On termination we handle data as described in the Privacy Policy (retention and deletion).

14. Governing law and disputes

These Terms are governed by the laws of Western Australia, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that state or territory. Before commencing proceedings, please contact us — most issues are resolved fastest through a support ticket.

15. Changes and contact

We may update these Terms; significant changes will be notified in-app. The current version is effective 10 October 2026. Questions: support@nutrilink.pro or a ticket from the Support section.